Privacy Policy

1. Who we are

Abeera Limited (“we”, “us”, “our”) is a security installation company registered in England and Wales, company number 08688946, with its registered office at 102-116 Windmill Rd, Croydon CR0 2XQ. We are the data controller for personal data collected through this website.

2. What personal data we collect

When you use this website we may collect:

• Your name, phone number and email address when you submit the quote form or contact us directly.
• Details about your property or business and the security work you are enquiring about.
• The content of any message you write to us.
• If you accept analytics cookies, anonymised usage data such as pages visited, device type, referral source and approximate location at city level.

3. How we collect it

We collect personal data when you submit the quote form, when you email us, when you call us on the numbers listed on the site, and (with your consent) automatically through Google Analytics when you browse the site.

4. Our lawful basis for using your data

• Legitimate interest for responding to your enquiry, providing a quote and arranging any resulting installation or maintenance work.
• Consent for setting analytics cookies, which you give through the cookie banner. You can withdraw consent at any time.
• Contractual necessity once you become a customer, for the purpose of delivering the service you have engaged us for.
• Legal obligation where we are required by law to keep records (for example VAT and financial records).

5. What we do with your data

We use the personal data you give us to respond to your enquiry, produce a quote, arrange a site survey, complete the installation, and provide ongoing customer service and maintenance. We will not send you marketing you have not asked for.

6. Who we share it with

We use a small number of trusted service providers to run the website and our operations. Your data may pass through:

• Microsoft (Microsoft 365), for hosting our email inboxes and delivering emails between us and you.
• Google (Google Analytics 4), only if you have accepted analytics cookies. We do not share personally identifiable information with Google; usage data is anonymised.

We also use third-party cloud infrastructure providers for hosting, database and email delivery services. These providers process data on our behalf under contract and do not use it for their own purposes.

We do not sell your data. We only share it with third parties where it is necessary to run our services or where the law requires us to.

7. How long we keep it

We keep personal data only as long as necessary for the legitimate business purpose it was collected for. Quote enquiries that do not lead to a contract are typically kept for up to two years so we can respond if you come back to us. Customer records are kept for the duration of the working relationship and for the period afterwards required by our accounting, tax and warranty obligations. Analytics data is retained by Google Analytics for 13 months.

8. International transfers

Some of our service providers process data outside the UK and EEA. Where they do, transfers are protected either by an adequacy decision (for example transfers to countries the UK Government recognises as offering equivalent data protection) or by standard contractual clauses that require the provider to protect your data to UK GDPR standards.

9. Your rights under UK GDPR

You have the following rights over the personal data we hold about you:

• Access, ask for a copy of your data.
• Rectification, ask us to correct anything that is wrong.
• Erasure, ask us to delete your data where we no longer need it.
• Restriction, ask us to stop processing while a query is resolved.
• Portability, ask for your data in a machine-readable format.
• Objection, object to processing based on legitimate interest.
• Withdraw consent for analytics cookies at any time.

To exercise any of these rights, email sales@abeera.co.uk. We will respond within one calendar month.

You may contact the Information Commissioner's Office if you are not satisfied with how we handle your personal data.

10. Automated decision-making

We do not use automated decision-making or profiling based on your personal data.

11. Cookies

For detail on the cookies we use and how you can manage them, see our cookie policy.

12. Contact

Abeera Limited, 102-116 Windmill Rd, Croydon CR0 2XQ. Email sales@abeera.co.uk or call 020 3737 3990.